You want contact, they want contact, but a third party is going to decide whether or not you will have contact. That is just plain wrong and is just another example of how the clinics seem to be a law unto themselves. I'd pull my hair out if I had any left.
I agree. I honestly can't see why if she has said she wants contact, and we do, why they can't just pass it straight on. No, apparently it needs to go before the director and a committee before they decide if they'll do it. Apparently it's a staffing issue

- I was given the 'oh if we did that for everyone we'd have to employ someone full time to keep up with it'. Umm . . . and the point?!?!
Re the number - I am surprised although not sure why yet - still processing I think.